Help & FAQs

Your Settings & Profile

How do I change my password?

Select My Settings > My Profile > Account Settings and complete the Password Change section. Enter your existing password, then the new password you would like to change it to and press ‘Save Changes’.

How do I connect my Fitbit/Garmin/wearable device?

To connect your apps, go to My Settings > My App Connections – this is how your information will be automatically updated on your health wheel. Select the app or apps you currently use, enter your login details for those apps and confirm that you would like this to be linked to the Navigator platform.

How do I connect Apple Health Kit?

If you have an iPhone and use Apple Health Kit (which does not require a smart watch) you can connect this to Navigator via the app. To connect Apple Health Kit:

  1. Download the hero Navigator app on your phone
  2. Log in and press the square menu in the top right hand corner of the screen
  3. Select Apple Health Kit and press ‘Connect’
  4. Accept the terms for connecting your Apple Health Kit to Navigator. Your data will now sync automatically.

What if I use multiple wearable devices?

If you’re using several different apps, you can choose which stats come from which apps on the My Sources page. For example, you can get your average heart rate from your FitBit, your body weight from your Nokia smart-scales and your maximum heart rate from Polar.

What if I don’t have a wearable?

Don’t worry if you don’t have a smartwatch or wearable – you can add your information and keep track of your health without this too. Just head to your dashboard, select the area you’d like to add to and just click Add Data. Then select the information you would like to add from the drop-down menu, and add the number (e.g. number of steps, number of concentrated breathing minutes) into the box below. This will update your health wheel instantly.

Goal Setting

How do I set my goals?

Go to My Settings > My Goals to get started with setting your goals.

To set up a goal, just add your target number into the box. For example, you could aim to be active for 60 minutes a day, walk 10,000 steps, sleep for 8 hours, and eat 2000 calories a day – health is so personal, so choose what works for you.

You can add in other goals in this section too, depending on what you’d like to achieve. We’d recommend that you make small changes, so if you usually walk 3,000 steps a day, why not try increasing this to 5,000 for a couple of weeks and slowly build it up – you can change your goals as often as you like.


Steps: According to Durham University research, the average person walks between 3,000 and 4,000 steps each day, so achieving 10,000 steps a day can be a big a challenge. It’s important to note that setting a steps goal to work towards is about increasing our levels of movement throughout the day, and the benefits that come from this. If you don’t make 10,000 steps each day, but you are increasing your levels of activity, then this is a very positive outcome. NHS Choices recommend that we each take 150 minutes of active exercise per week, this includes brisk walking. So set your steps goal to increase your overall movement, and don’t worry if you need to take time to build up towards 10,000 steps.

Average Heart Rate (BPM): According to the NHS, Most adults have a resting heart rate between 60 and 100bpm. The fitter you are, the lower your resting heart rate is likely to be. For example, athletes may have a resting heart rate of 40 to 60bpm, or lower. See a GP to get checked if you think your heart rate is continuously above 120bpm or below 40bpm, although it may simply be that this is normal for you. Visit our wellness library for more information on checking your pulse.


Sleep duration (hours): The National Sleep Foundation recommends that adults have 7-9 hours of good quality sleep per night to function properly. To find out more about sleep recommendations for your age category, take a look at How Much Sleep Should I Have in our wellness library.


Active Duration: Sport England’s Active Lives report recommends that a healthy adult should be physically active (enough to raise your breathing rate) for at least 150 minutes a week.

That works out as about 21 minutes a day, or 5 sessions of 30 minutes.


Energy consumed (kcal): The NHS recommends that within a healthy, balanced diet, a man needs around 2,500kcal a day to maintain his weight. For a woman, that figure is around 2,000kcal a day.

These values can vary depending on age, metabolism and levels of physical activity, among other things. To maintain a healthy weight, you need to balance the amount of calories you consume through food and drink with the amount of calories you burn through physical activity. To lose weight in a healthy way, you need to use more energy than you consume by eating a healthy, balanced diet with fewer calories while increasing your physical activity. To gain weight, you need to eat more calories than your body uses each day.

For more information, see What should my daily calorie intake be?.

My Health Dashboard

What does each section mean?

The health wheel on your dashboard is divided into four sections; Movement, Mindfulness, Activity and Nutrition.

Movement tracks your habitual movement, measured by the number of steps you do during a day and your move minutes.

Mindfulness measures your sleep, concentrated breathing minutes and meditation minutes each day.

Activity refers to the amount of time that you are active during the day, and whether you’ve done any activity to raise your heart rate.

The Nutrition section records your calorie intake, and can also be broken down into your macronutrients too.

I don’t have a watch or wearable device – what should I do?

Don’t worry if you don’t have a smartwatch or wearable – you can add your information and keep track of your health without this too. Just head to your dashboard, select the area you’d like to add to and just click Add Data. Then select the information you would like to add from the drop-down menu, and add the number (e.g. number of steps, number of concentrated breathing minutes) into the box below. This will update your health wheel instantly.

I use Apple Health, how do I link this to my hero account?

The Apple Health Kit links via app, so start by going to the app store and downloading hero Navigator. Enter your hero Navigator login details. Press the menu in the left hand corner of the screen, then press ‘Connect’ below the Apple Health symbol. Select which data you’d like to share and confirm the connection.

I’ve completed my food diary for the day, what do I do now?

When you’ve entered all of the food for the day into your food diary, click on the Nutrition quarter of the dashboard wheel then click the tick. This will change your nutrition quarter to ‘Completed’. If you’re at or below your calorie goal, the nutrition quarter of the wheel will change colour.

My Calendar

What do the circles mean on My Calendar?

The circles show your Health Dashboard for each day across the month. If you achieved your daily goals, the section will change colour. If you didn’t, the section will remain blue.

The Calendar enables you to see at a glance if there are any patterns within your personal health – for example, when you have a good night’s sleep does your activity also increase? Are there particular days in the week where you’re less likely to reach your goals?

By being more aware of your daily habits, you can focus on areas for improvement and make small changes to better your health every single day.

My Health

How do I add my health information?

Go to My Health > My Health Check. Add in your information, then click ‘Save’. To view your progress over time, you can go to My Health > My Health Assessment.

My Meals

My Meals is your healthy recipe library! The recipes use three colours to divide content into ‘Food Goals’: Fuel, Muscle and Health.

What do the different colours mean?

    • Green: To Fuel hard training, exercise or competition performance with carbs, look for Green. When training is lighter, lessen Fuel to prioritise Health and Muscle.
    • Red: To be lean, to repair Muscle or gain Muscle through proteins, look for Red
    • Yellow: To improve Health through vitamins, minerals & good fats, look for Yellow

My Nutrition

How do I add to my Food Diary?

Go to My Nutrition > Food Diary.

The food diary is separated into Breakfast, Lunch, Dinner and Snacks/Other. To track your food in each section, just click ‘Add Item’.

If you’ve used the Food Diary before, it will come up with a list of your favourite foods, or you can type the item you want to add into the search bar (e.g. ‘granola bar’) then click ‘Search’.

A range of different options will show, select the one which is most relevant to you (e.g. Crunch Granola Bars – Oats ‘N Honey) and click ‘Add Item’.

You can choose the quantity or portion size, then click ‘Add’. This will update your Food Diary, and the total calories will also show in the Nutrition section of your Health Dashboard so that you can track this against your daily goals.


How do I set up a group?

Go to My Community > My Groups and click ‘Create A New Group’.

Add a group name, for example The Dog Walking Group. Click ‘Create’, then ‘Invite Users To Group’.

Within the box, start typing the name of the person you would like to add to the group and this will appear in the dropdown menu. Click on that person’s name to invite them to the group. Each invited member will receive an email invite to join.


How do I set up a challenge?

Go to My Community > My Challenges and click ‘Create A New Challenge’.

Add a challenge title, for example Marketing Team Steps Challenge.

Choose the data point you would like to track, e.g. Steps.

Next, choose how you would like to track the data – if you’re working towards an overall total, select ‘ Sum Total’ or if you’re aiming for an average daily amount of steps/active minutes/sleep then select ‘Daily Average’.

Type in your target, for example if you’re doing a steps challenge you could have a target of 1,000,000.

Assign the challenge to yourself (‘Just Me’) or choose a group, for example select whether this challenge is for a specific team within your company or for you and a friend.

Finally choose when you would like the challenge to run from and to, then click ‘Create’.

A summary of your challenges can be found in My Settings > My Challenges.

Wellness Library

Explore your wellbeing articles

The wellness library is split into five main sections; Activity, Mindfulness, Movement, Nutrition and Health.

Activity articles cover areas like workout techniques, training and exercise recommendations. The Health section is where you’ll find information on NHS guidelines and answers to questions like ‘What does high blood pressure mean for my health?’. Mindfulness includes articles on mental health, meditation and sleep, and the Movement section gives tips and advice on movement to help with your posture and balance. The Nutrition section is filled with great content on how different food and drink choices impact your health.

Health Store

Discounts on wellbeing products

Within the Health Store you’ll find exclusive discounts on some of our favourite health and wellbeing products and services! Get

Any other questions? You can contact our team directly at